Employee Resources

Last Updated: July 9, 2020

The health and safety of our employees, members and patients is our top priority. Stay up to date with company updates by checking back often.

Updated CDC Guidelines

Recently the CDC updated its definition of people who might be at high risk of serious COVID-19 illness. Read here for more details and information.


Return-to-Office Resources
Need Help Finding Child Care?
Have Questions about Your Return-to-Office? Let us know.
Return-to-Office Manager Corner

What to Do If You Think You've Been Exposed

1.  Stay home and contact your supervisor immediately to discuss next steps.

2.  Avoid public places, including public transportation.

3. Immediately call your primary care provider (or local public health agency) to ask for guidance.

4. After contacting your care provider, please alert UnitedHealth Group Enterprise Occupational Health in reporting the potential exposure by submitting a case online.


symptom checker
Not Feeling Well? Think You May Have Been Exposed to COVID-19?


How We Are Protecting Our People

  • 1 Return-to-Office Safety and Cleaning Protocols

    Here are some things you can expect to see when you return to the office:

    •  Significantly increased cleaning frequency, including workstations, high touch surfaces, restrooms and common spaces.
    •  Prominent signage with clear guidance on maintaining physical distancing.
    •  Sanitization stations with hand sanitizer, gloves and cleaning wipes available in common and high traffic areas.
    •  Reduced capacity limits for conference room, elevators and common spaces.
    •  Fitness centers will remain closed.
    •  Shuttle services will be temporarily unavailable (Twin Cities campuses).

    In addition, we are asking team members to wear masks in areas where physical distancing cannot be attained, such as in break rooms and printing stations, hallways, elevators, restrooms, parking lots, cafeterias and coffee shops.

  • 2 Welcome Kits

    Each team member returning to an office will receive a kit with supplies to help keep you safe, including two three-ply cloth masks, touchless door opener, thermometer, coffee mug/water bottle, hand sanitizer and disinfectant wipes.

    We plan to make additional masks available in the UnitedHealth Group store for all team members and their families at cost. 

  • 3 ProtectWell

    We have launched ProtectWellTM, a confidential symptom-checking app that provides a guided experience each day to confirm you and your colleagues remain healthy enough to work in the office. Employees will receive an email invitation to download the app and register prior to returning to the office.

    Learn more about ProtectWell

  • 4 Restricting Visitors

    To limit the spread of COVID-19 and lower its impact in the workplace, and in alignment with the Centers for Disease Control and Prevention (CDC) guidelines, UHG strongly recommends visitors be limited to individuals whose in-person presence is critical to complete business that cannot be accomplished remotely. 

    Learn more

  • 5 Time Off Due to Exposure

    We continue to provide paid time off for all COVID-19 related illnesses that require you to be away from your work. You will not be required to take PTO or a leave of absence if you are scheduled to work after being diagnosed with COVID-19. UnitedHealth Group will continue to pay you your standard hourly rate/salary for your regularly scheduled hours during any public health agency mandated quarantine period. 

Helpful Resources


Wick's Weekly
July 6


Today, Chief Medical Officer Dr. Richard Migliori joins CEO Dave Wichmann to provide the latest COVID-19 update. Then, Dave leads a conversation with Optum Digital Transformation Leader Phil McKoy on accelerating digital and advanced technologies, another key priority for our company.

Click here to read the transcript.

Want to see past episodes? View the archive.

RELATED: Visit our Wall of Gratitude and submit messages of caring and thanks to our care community to help give them the strength and positivity they need to take care of all of us everyday.

Send Your Message




UnitedCARES is a program that helps ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19. UnitedCARES is a way for us to demonstrate our values and our culture by serving the mental, physical and emotional health needs of team members during their illness.

To learn more, check out the UnitedCARES one-pager.

Questions? Visit the FAQ.

united cares



Stay Informed

  • Enter your mobile phone number into Global Self Service to ensure you receive important text alerts.

    How to enter your mobile number into Global Self Service (For UnitedHealth Group, UnitedHealthcare and Optum Employees): 

    1.  Visit Global Self Service.
    2.  Select “Mobile” from the drop down.
    3.  Enter mobile number and click “Save”.

    If your mobile number is a non-U.S. number, you must opt in to receive text alerts.

    If you don't have access to Global Self Service, please provide your mobile phone number to your Human Capital Partner or Human Resources Leader.  

    Visit GSS

    • If you have questions about your health or are experiencing symptoms, contact a Health Care Advisor: 800-357-1371

    • Questions about your benefits, work policies or other HR questions? Contact HRdirect.

    • Have other questions about COVID-19? Email Us.

    Contact Us

We're Here to Help. 
For U.S. employees only.

If you are enrolled in a company-sponsored medical plan, please be aware of the following modifications:

COVID-19 Testing Coverage

COVID-19 testing, related visits and treatment will be covered without a deductible, copay or coinsurance.

Telehealth & Virtual Visits

You do not have to pay a deductible, copay or coinsurance if you receive care via telehealth services or virtual visits.   

Prescription Refills

You may request one early prescription refill through your current pharmacy. If you’re enrolled in either a Health Savings Account (HSA) or Health Care Flexible Spending Account (FSA), you can use these funds to purchase eligible over-the-counter medication.

To learn more about these medical plan changes, refer to the COVID-19 Benefits FAQ.

401(k) Flexibility Options

If you are considered a “qualified individual,” you have new options for taking distributions from your 401(k) plan as well as new provisions around loans from your 401(k) plan, including temporary suspension of loan repayments.

Find details on the COVID-19 Benefits FAQ


If you need alternative care, be sure to check your community resources first — some states are requiring schools or child care centers to stay open for children of health care professionals. When your regular care options are not available and/or community resources aren't practical, consider taking advantage of our back-up caregiving resources.

Learn more about our summer child care offerings

In response to COVID-19, MetLife Legal Plans is offering free attorney document review and consultation services to all employees in the UnitedHealth Group family of companies through July 31.

Attorneys are available to:

  • Consult on caregiving legal matters
  • Review nursing home agreements, insurance forms, real estate/rental documents
  • Answer Medicare and Medicaid questions
  • Advise on estate planning, including necessary documentation

You can also access a self-help document library to complete wills, living wills and power of attorney documents. 

Learn more, including how to access the free legal services, on this flyer and the COVID-19 Benefits FAQ