Last Updated: June 11, 2020
Our number one priority is to support the health and safety of our employees, members and patients. The global public health threat of COVID-19 is top of mind at UnitedHealth Group. Stay up to date with company updates by checking back often.
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If you have health related questions or are experiencing symptoms, please reach out to the Health Care Advisor: 1-800-357-1371.
1. Stay home and contact your supervisor immediately to discuss next steps.
2. Avoid public places, including public transportation.
3. Immediately call your primary care provider (or local public health agency) to ask for guidance.
4. After contacting your care provider, please alert UnitedHealth Group Enterprise Occupational Health in reporting the potential exposure by contacting your Human Resources Leader.
One of the best defenses against COVID-19 is a clean facility. Key touchpoints and high traffic areas, such as counters, doorknobs, breakrooms and restrooms, will be sanitized multiple times a day. Deep cleaning for all common areas also occurs on a nightly basis including sanitizing mobile and agile shared workstations. Additionally, we are performing deep cleans on weekends consistent with CDC guidelines. Assigned workstations that are free of papers and personal belongings, will have all hard services sanitized on weekends; please clear your work surface for the cleaning service.
Always remember to do your part by practicing good personal hygiene, such as:
• Washing your hands regularly
• Avoid touching your face
• Covering your mouth with your arm when sneezing or coughing
• Wiping down doorknobs, desk and railings with disinfectant
You will not be required to take PTO or a leave of absence if you are scheduled to work after being diagnosed with the virus and are subject to a quarantine prescribed by the WHO, CDC, federal and/or state public health agency. UnitedHealth Group will continue to pay you your standard hourly rate/salary for your regularly scheduled hours during any public health agency mandated quarantine period. Following the mandated quarantine period, please work with your supervisor and HRdirect to discuss next steps that ensure the safety of you, your family and your workplace colleagues.
If you have not exhibited symptoms or been diagnosed with the virus, but have been exposed and are subject to a quarantine prescribed by the WHO, CDC, federal and/or state public health agency, you will not be required to take PTO or a leave of absence during the quarantine period. Please work with your supervisor to discuss alternative work arrangements.
To limit the spread of COVID-19 and lower its impact in the workplace, and in alignment with the Centers for Disease Control and Prevention (CDC) guidelines, UHG strongly recommends visitors be limited to individuals whose in-person presence is critical to complete business that cannot be accomplished remotely.
To limit and slow the spread of COVID-19, and for the safety of those most likely to be affected, we are implementing smart social distancing measures in our workplaces. We encourage you to extend these practices to your social environments as well. Examples of social distancing include:
• No handshakes or hugs.
• Limiting gatherings to 10 people or less.
• Avoiding non-essential travel.
• Utilize Webex or other technology when possible, for meetings.
• Avoid groups while dining.
Teams are also encouraged to spread out in their designated work areas on each floor and move to open workstations away from others whenever and wherever possible.
Buoy COVID-19 Symptom Checker (US Employees Only)
If your laptop or desktop was provisioned by a local business IT team and you need assistance transitioning to working at home, please contact your local IT support team.
Now more than ever, we could all use a little help.
You and your household family members are eligible for confidential help and quick access to experts who can assist with a wide range of well-being and support services – whenever and wherever you need it.
Contact your Human Capital or Human Resources leader to inquire about available benefits. If you need immediate support, the Optum Free Emotional Support Line is available 24 hours a day, seven days a week at 866-342-6892.